FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS

Wet n Wild

Sea World

Kids World

Sea Animal Encounter Island

Online Ticketing

General

Platinum Pass Membership

Wet n Wild

Q. Can I buy a cheaper spectator ticket if I don’t want to use the rides?

A. Unfortunately not, we don’t offer a spectators pass

Q. Can I bring food into the park?

A. For health and safety reasons – unfortunately, food hampers, braais and cooler boxes are not allowed into the park, however fruit and a 500ml water is allowed inside, but no ice.

Q. Can I purchase food within the park?

A. Yes, we have number of fast food restaurants for you to choose from within the park.

Q. Can I leave the park and return the same day?

A. You are welcome to leave the park and re-enter, provided you keep your wristband intact as it is your pass-out.That way you can enjoy all Village Walk food & activities and still make the most of your park visit.

Q. What is the difference between a day ticket and a season pass?

A. A day ticket is a single person ticket, redeemable for one single admission on a particular day.
a season/Platinum Pass is a single membership with unlimited entry into Sea World and Wet ‘n Wild during normal advertised operating hours.

Q. Am I able to upgrade my single day ticket to a season pass/Platinum Pass?

A. Yes! On the day contact the annual pass office and you will only pay the difference.

Q. Are all rides included in the cost of entry?

A. Yes! If you have the Wet’ n Wild or Combo ticket, all the water rides are included.

Q. Are children allowed to visit the park on their own?

A. All children 12 years and younger must be accompanied by an adult.

Q. Is there somewhere secure where I can leave my belongings?

A. Lockers are available for hire inside Wet ‘n Wild.
R30 – Small locker
R50 – Big locker
On return of the key you will receive a deposit back, please note that prices are subject to change, without notice.

Q. Can you reserve a seating area?

A. Cabanas are available for hire R300 (half day), R500 (full day) and all other seating within the park is available on a first-come, first-serve basis.

Q. If I buy a combo ticket can I go to both parks on the same day with my wristband?

A. Yes! You can only use the combo ticket on a single day to get access to both Sea World and Wet ‘n Wild.

Q. Can I bring my dog into the park?

A. Unfortunately no pets are allowed into the park, unless the dog in question is a guide dog on a leash which will in turn require a SAAMBR staff member to view the dog and speak to the guest.

Q. Is smoking allowed in the park?

A. Please lookout for signage of designated smoking areas inside the park.

Q. Do you have a lost property department?

A. Yes, we have a comprehensive registry of lost and found items. If you lose your property, please complete our Lost and Found report book providing as much details as possible. We will contact you should we find your item.

Q. Do you have any party packages?

A. Yes! We have 3 birthday party packages to choose from. View them here

Q. How much do I pay for my baby to come with?

A. Kids under 3 are FREE.

Q. Does a person in a Wheelchair have to pay entry into Wet ‘n Wild?

A. Yes. A ticket for a person in a Wheelchair for Wet ‘n Wild costs R37 (adult) and R29 (child/senior). T&Cs apply

Q. Can I bring my own camping chairs & umbrella into Wet ‘n Wild?

A. Yes. You can bring your own camping chairs & umbrella into Wet ‘n Wild. You are also able to hire them for R30 each. (Price subject to change without notice)

Q. Is there a height restriction for some of the slides?

A. Yes. A person must be 1.2 meters in height to be able to make use of the following 3 slides: Body Tornado, Drop Zone & Plunge.

Q. Is there a weight restriction for some of the slides?

A. There is no weight restriction however, there are certain manners that must be adhered to when using the slides e.g. sit in a specific way: no bent knees on a tube etc. Please be sure to listen to the lifeguards on duty.

Sea World

Q. Do you have any party packages?

A. Yes! We have 3 birthday party packages to choose from. View them here

Q. Can I visit the aquarium at night?

A. Our After Dark special runs 365 days a year provided there is no function. You will need to call reception to confirm that it is available for your desired date. Learn more here.

Q. When I buy a Sea World ticket do I only get to visit the aquarium?

A. A ticket to Sea World allows you entrance to the dolphin & seal shows, penguin presentations and also allows you to view the shark dives, ray feeds & the aquarium.

Q. Can I bring food into the park?

A. For health and safety reasons – unfortunately, food hampers, braais and cooler boxes are not allowed into the park, however fruit and a 500ml water is allowed inside, but no ice.

Q. Can I purchase food within the park?

A. Yes, we have a number of fast food restaurants for you to choose from within the park.

Q. If I buy a combo ticket can I go to both parks on the same day with my wristband?

A. Yes! You can only use the combo ticket on a single day to get access to both Sea World and Wet ‘n Wild OR Sea World & Dangerous Creatures.

Q. Can I leave the park and return the same day?

A. You are welcome to leave the park and re-enter, provided you keep your wristband intact as it is your pass-out. That way you can enjoy all Village Walk food & activities and still make the most of your park visit.

Kids World

Q. Do you have any party packages?

A. Yes! We have 3 birthday party packages to choose from. View them here

Q. Can I bring my own cake for a birthday party?

A. Yes! You can bring a cake, cupcakes and party treats but no meals. Birthday meals can be ordered through functions.

Q. Do I have to buy a ticket for my baby?

A. Children under 2 are FREE.

Q. What can adults do at Kids World?

A. Kids World entry for adults is only R23 and The Duzi River Café situated within uShaka Kids World allows you to take a time out whilst the kids are kept entertained by our wonderful team of kiddies experts. But we do ask that you stay close by to see how much fun your kids are having!

Q. How many kids are required for the sleepover?

A. There needs to be a minimum of 30 kids to book a sleepover at uShaka.

Q. My child has a Platinum Pass, can they get into Kids World for Free.

A. Unfortunately not. You would need to purchase a Play Pass for your child to get unlimited access into uShaka Kids World for 1 year.

Q. Can I leave the park and return the same day?

A. You are welcome to leave the park and re-enter, provided you keep your wristband intact as it is your pass-out. That way you can enjoy all Village Walk food & activities and still make the most of your park visit.

Sea Animal Encounters Island

Q. Do I need to know how to swim to do the Shark Dive and Ocean Walker?

A. You don’t need to know how to swim to do the Shark Dive and Ocean Walker, it’s as easy as 1,2,3!

Q. Can I bring my own Camera?

A. You are more than welcome to bring your own camera.

Q. What age am I allowed to Meet a Dolphin?

A. Meet a Dolphin participants need to be 8 years or older.

Q. If I bring my own diving equipment will I get a discounted rate?

A. No, we don’t offer discounted rates and as a safety precaution you are required to use our equipment.

Q. Can I do the Ocean Walker & Shark Cage Dive if I am pregnant?

A. You cannot do the Ocean Walker if you are pregnant as it may affect the child due to the pressure but you can do the Shark Dive.

Q. How do I get to Sea Animal Encounter Island?

A. You can access the Island through Sea World or from the Village Walk beach arena.

Q. Do I have to pay to get to Sea Animal Encounter Island?

A. Entrance to Sea Animal Encounter Island is free if you enter from the Village Walk beach arena but you would need to pay to do the various activities.

Q. How old do you have to be to do the Ocean Walker & Xpanda Shark Dive?

A. Children as young as 12 years old, can do the Ocean Walker and Xpanda Shark Dive.

Q. How long does the Shark Dive take?

A. Anywhere between 10-15 minutes of an amazing adrenalin rush!

Online Ticketing

Q. Can I buy or renew my Platinum Pass online?

A. Unfortunately we are no longer selling NEW Platinum Passes.
However, Platinum Pass renewals can be done online here.

Q. When I purchase my tickets online, do I have to use them on the same day?

A. No. Tickets bought online can be used once within 30 days from the day of purchase unless the online ticket is in regards to a promotion, event or campaign. These online tickets would be date specific and only redeemable within the specified validation period/date.

Q. Can I pay for entry with my debit card?

A. Debit and credit cards are allowed for payment but only some debit cards work for online purchases if you have this option enabled with your bank.

Q. Do I have to pay entrance for my baby?

A. No, kids under 3 are FREE.

General

Q. Can I pay for entry with my debit card?

A. Debit and credit cards are allowed for payment but only some debit cards work for online purchases if you have this option enabled with your bank.

Q. Do you know when load shedding will take place?

A. We are block 13, please visit the Eskom website to check the load shedding schedule.

Q. What can you do at uShaka during load shedding?

A. The following parks will still be open even if there is load shedding: uShaka Village Walk, uShaka Sea World, uShaka Kids World, Sea Animal Encounters Island and Dangerous Creatures.

Q. How much does parking cost?

A. Parking A has an hourly rate & the first hour is free.
Parking B has a daily rate of R25.

Q. When are you having the R99 special again?

A. The R99 #BoredomMustFall Combo Tickets were a promotion that happens once a year. Please keep an eye on our social media pages to see current & upcoming events & promotions.

Q. Can I bring my dog into the park?

A. Unfortunately no pets are allowed into the park, unless the dog in question is a guide dog on a leash which will in turn require a SAAMBR staff member to view the dog and speak to the guest.

Q. Is smoking allowed in the park?

A. Please lookout for signage of designated smoking areas inside the park.

Q. Does the park do foreign currency exchange?

A. 1st Zulu Safaris does foreign currency exchanges in The Village Walk

Q. I know food is not allowed inside the park but can I bring my babies food?

A. Yes of course you can bring your babies food inside the park.

Platinum Pass Membership

Q. How do I know when my Platinum Pass Membership has expired?

A. The expiry date of your Platinum Pass is situated on the back of your card and a reminder email is sent to you 30 days before your expiry date.

(Please add contactcentre@ushakamarineworld.com to your email address book to avoid this mail ending up in your spam/junk)

Q. How do I claim the renewal discount?

A. You need to renew your Platinum Pass Membership before or on the date of your expiry in order to claim the renewal discount. Click here to view the renewal discounts.

Q. Do I get a Grace Period to renew my Platinum Pass?

A. Yes. You have a 14 day Grace Period from the date of expiry in order to claim your renewal discount.

Q. Can I access the park in my Grace Period?

A. No. Unfortunately you are unable to access the park in the 14 day Grace Period.

Q. What happens if I have missed my expiry date & Grace Period to renew my Platinum Pass?

A. If you have not renewed your Platinum Pass Membership by the end of your 14 day Grace Period, you will have to pay full price in order to renew your membership.

Q. Can I renew my Platinum Pass Membership online?

Yes! Platinum Pass renewals can be done online here

Q. As a Platinum Pass Member, do I have to stand in the queue for tickets?

A. One of the many benefits of a Platinum Pass Member, is you get to skip the queue! You will proceed to the other side of the Security Officer and enter.