FREQUENTLY ASKED QUESTIONS
Wet n Wild
Q. Can I buy a cheaper spectator ticket if I don’t want to use the rides?
A. Unfortunately not, we don’t offer a spectators pass
Q. Can I bring food into the park?
A. For health and safety reasons – unfortunately, food hampers, braais and cooler boxes are not allowed into the park, however fruit and a 500ml water is allowed inside, but no ice.
Q. Can I purchase food within the park?
A. Yes, we have number of fast food restaurants for you to choose from within the park.
Q. Can I leave the park and return the same day?
A. You are welcome to leave the park and re-enter, provided you keep your wristband intact as it is your pass-out.That way you can enjoy all Village Walk food & activities and still make the most of your park visit.
Q. What is the difference between a day ticket and a season pass?
a season/Platinum Pass is a single membership with unlimited entry into Sea World and Wet ‘n Wild during normal advertised operating hours.
Q. Am I able to upgrade my single day ticket to a season pass/Platinum Pass?
Q. Are all rides included in the cost of entry?
Q. Are children allowed to visit the park on their own?
Q. Is there somewhere secure where I can leave my belongings?
R30 – Small locker
R50 – Big locker
On return of the key you will receive a deposit back, please note that prices are subject to change, without notice.
Q. Can you reserve a seating area?
Q. If I buy a combo ticket can I go to both parks on the same day with my wristband?
Q. Can I bring my dog into the park?
Q. Is smoking allowed in the park?
Q. Do you have a lost property department?
Q. Do you have any party packages?
Q. How much do I pay for my baby to come with?
Q. Does a person in a Wheelchair have to pay entry into Wet ‘n Wild?
Q. Can I bring my own camping chairs & umbrella into Wet ‘n Wild?
Q. Is there a height restriction for some of the slides?
Q. Is there a weight restriction for some of the slides?
Sea World
Q. Do you have any party packages?
A. Yes! We have 3 birthday party packages to choose from. View them here
Q. Can I visit the aquarium at night?
A. Our After Dark special runs 365 days a year provided there is no function. You will need to call reception to confirm that it is available for your desired date. Learn more here.
Q. When I buy a Sea World ticket do I only get to visit the aquarium?
A. A ticket to Sea World allows you entrance to the dolphin & seal shows, penguin presentations and also allows you to view the shark dives, ray feeds & the aquarium.
Q. Can I bring food into the park?
A. For health and safety reasons – unfortunately, food hampers, braais and cooler boxes are not allowed into the park, however fruit and a 500ml water is allowed inside, but no ice.
Q. Can I purchase food within the park?
Q. If I buy a combo ticket can I go to both parks on the same day with my wristband?
Q. Can I leave the park and return the same day?
Kids World
Q. Do you have any party packages?
A. Yes! We have 3 birthday party packages to choose from. View them here
Q. Can I bring my own cake for a birthday party?
A. Yes! You can bring a cake, cupcakes and party treats but no meals. Birthday meals can be ordered through functions.
Q. Do I have to buy a ticket for my baby?
A. Children under 2 are FREE.
Q. What can adults do at Kids World?
A. Kids World entry for adults is only R23 and The Duzi River Café situated within uShaka Kids World allows you to take a time out whilst the kids are kept entertained by our wonderful team of kiddies experts. But we do ask that you stay close by to see how much fun your kids are having!
Q. How many kids are required for the sleepover?
Q. My child has a Platinum Pass, can they get into Kids World for Free.
Q. Can I leave the park and return the same day?
Sea Animal Encounters Island
Q. Do I need to know how to swim to do the Shark Dive and Ocean Walker?
A. You don’t need to know how to swim to do the Shark Dive and Ocean Walker, it’s as easy as 1,2,3!
Q. Can I bring my own Camera?
A. You are more than welcome to bring your own camera.
Q. What age am I allowed to Meet a Dolphin?
A. Meet a Dolphin participants need to be 8 years or older.
Q. If I bring my own diving equipment will I get a discounted rate?
A. No, we don’t offer discounted rates and as a safety precaution you are required to use our equipment.
Q. Can I do the Ocean Walker & Shark Cage Dive if I am pregnant?
Q. How do I get to Sea Animal Encounter Island?
Q. Do I have to pay to get to Sea Animal Encounter Island?
Q. How old do you have to be to do the Ocean Walker & Xpanda Shark Dive?
Q. How long does the Shark Dive take?
Online Ticketing
Q. Can I buy or renew my Platinum Pass online?
However, Platinum Pass renewals can be done online here.
Q. When I purchase my tickets online, do I have to use them on the same day?
A. No. Tickets bought online can be used once within 30 days from the day of purchase unless the online ticket is in regards to a promotion, event or campaign. These online tickets would be date specific and only redeemable within the specified validation period/date.
Q. Can I pay for entry with my debit card?
A. Debit and credit cards are allowed for payment but only some debit cards work for online purchases if you have this option enabled with your bank.
Q. Do I have to pay entrance for my baby?
A. No, kids under 3 are FREE.
General
Q. Can I pay for entry with my debit card?
A. Debit and credit cards are allowed for payment but only some debit cards work for online purchases if you have this option enabled with your bank.
Q. Do you know when load shedding will take place?
A. We are block 13, please visit the Eskom website to check the load shedding schedule.
Q. What can you do at uShaka during load shedding?
A. The following parks will still be open even if there is load shedding: uShaka Village Walk, uShaka Sea World, uShaka Kids World, Sea Animal Encounters Island and Dangerous Creatures.
Q. How much does parking cost?
A. Parking A has an hourly rate & the first hour is free.
Parking B has a daily rate of R25.
Q. When are you having the R99 special again?
Q. Can I bring my dog into the park?
Q. Is smoking allowed in the park?
Q. Does the park do foreign currency exchange?
Q. I know food is not allowed inside the park but can I bring my babies food?
Platinum Pass Membership
Q. How do I know when my Platinum Pass Membership has expired?
A. The expiry date of your Platinum Pass is situated on the back of your card and a reminder email is sent to you 30 days before your expiry date.
(Please add contactcentre@ushakamarineworld.com to your email address book to avoid this mail ending up in your spam/junk)
Q. How do I claim the renewal discount?
A. You need to renew your Platinum Pass Membership before or on the date of your expiry in order to claim the renewal discount. Click here to view the renewal discounts.
Q. Do I get a Grace Period to renew my Platinum Pass?
A. Yes. You have a 14 day Grace Period from the date of expiry in order to claim your renewal discount.