• Terms and Conditions : uShaka Island Management (Pty) Ltd.
• You must carefully familiarise yourself with the terms and conditions set out in this agreement before using our website. In addition to setting out the terms of use of our website, this document contains important information in regard to security and data and privacy protection. Although we regard these conditions as normal and appropriate for the purposes of our online presence, they do include terms which exclude and/or limit our liability and which place certain obligations on you.

• By visiting our website, you irrevocably agree to be bound by these terms and conditions. This is a legally binding agreement.

• If you do not agree with the terms and conditions contained in this agreement you should immediately discontinue using our website.

This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At uShaka Marine World (and including this website) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.

18. About the Company 

Durban Marine Theme Park (DMTP), trading as uShaka Marine World 

The information we collect 

We collect and process your personal information mainly to contact you for the purposes of doing business with you, related to products and services we offer to the publich and/or products and services we purchase from our suppliers. Other personal information is collected for the purposes of advancing common business interests with our partners. We also collect personal information in order understanding your requirements, and delivering services accordingly. For this purpose we will collect contact details including your name, e-mail, telephone numbers, address and organisation. We also collect company related information such as registration number, tax numbers, BBBEE certificates and director details among others.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.

19. How we use your information 

We use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes. 

For example:
• To gather contact information;
• To process sales for our goods and services to the public, including property rentals
• To process public tenders, including invoice payments as part of our Supply Chain Management (SCM) processes
• To confirm and verify your identity or to verify that you are an authorised user for security purposes;
• For the detection and prevention of fraud, crime, money laundering or other malpractices;
• To conduct market or customer satisfaction research or for statistical analysis;
• For audit and record keeping purposes;
• In connection with legal proceedings. 

20.Disclosure of information 

We may disclose your personal information to our service providers and partners who are involved in the delivery of products or services to you. We have agreements in place with such partners to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
• Where we have a duty or a right to disclose in terms of law or industry codes;
• Where we believe it is necessary to protect our rights and those of the public. 

21. Information Security 

We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use of personal information. We continuously review our security controls and related processes to ensure that your personal information remains secure. Our entity is also audited annually by internal and external audit teams to provide assurance on the effectiveness of our information security controls. 

Our security policies and procedures cover:
• Physical security;
• Computer and network security;
• Access to personal information;
• Secure communications;
• Security in contracting out activities or functions;
• Retention and disposal of information;
• Acceptable usage of personal information;
• Governance and regulatory issues;
• Monitoring access and usage of private information;
• Investigating and reacting to security incidents. 

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to. This is done through data-sharing agreements and privacy clauses in all interactions with third parties.

22. Your Rights: Access to information 

You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
Please note that any such access request may be subject to a payment of a legally allowable fee.

23. Correction of your information 

You have the right to ask us to update or correct your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

Destruction/de-identification of your information 

You have the right to ask us to delete any personal information we may hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you want deleted/de-identified.We would appreciate it if you would keep your personal information accurate.

Definition of personal information 

According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

 
How to contact us 

If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed on our website.